Terms & Conditions
In this document the following words shall have the following meanings:
1.1 “Buyer” means the person who buys Goods from the Seller;
1.2 “Consumer” shall have the meaning given in section 12 of the Unfair Contract Terms Act 1977;
1.3 “Goods” means the articles that the Buyer agrees to buy from the Seller;
1.4 “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time;
1.4 “Seller” means Earth Anchors Ltd, Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ
1.5 “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller and Buyer.
2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall have equal effect with any other documentation or communication from the Buyer.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order and will give reasons for doing so.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions shall not take effect unless agreed in writing by both parties to the contract.
2.5 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.6 Business Address: Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ
2.7 VAT Number: 219 7862 28.
PRICE AND PAYMENT
3.1 The price of the Goods shall be that stipulated in the Seller’s current List Price on the Seller’s website/as contained in the Seller’s Quotation (as applicable) at the date of order or as agreed between the parties. The total price is inclusive of VAT plus any delivery charges (dependent on how buyer wishes to receive the goods).
3.2 Payment of the total purchase price (including VAT and any delivery charges) must be made in full before dispatch of the Goods unless account facility is already set up with seller by buyer (all councils and schools automatically have a 30 day credit account see 3.3
3.3 Orders placed on account facilities will be acknowledged (using buyers order number where appropriate) as quickly as possible. An invoice will only be raised when the goods leave our premises and the buyer has 30 days to pay from that date.
4.1 Delivery of the Goods shall be made by the Seller notifying the Buyer that the Goods are available for collection at the Seller’s premises or for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed.
4.2 All Goods, wherever possible, will be delivered within 28 days (6 weeks in the case of benches with cast bronze or cast aluminium plaques) of the order being placed (unless agreed otherwise with the Buyer) and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are ready for delivery.
4.3 The Seller shall use its reasonable endeavours to meet any date stated for delivery.
4.4 Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.
4.5 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
4.6 The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.
5. CANCELLATION AND RETURNS
5.1 The Buyer shall inspect the Goods as soon as reasonably possible after receipt and shall notify the Seller within a reasonable time of delivery if the Goods are damaged or do not comply with any part of the Contract.
5.2 Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect the Goods. If the goods are returned by the Buyer they shall be entitled to replacement Goods or a full refund (excluding delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.
5.3 Goods to be returned must clearly show the order number obtained from the Seller on the package.
5.4 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
5.5 Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right (except where the goods have been personalised and therefore cannot be resold) in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 14 days of receipt of the Goods. Goods must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (excluding delivery charges, if any) except for return postal charges within 30 days of cancellation.
In addition to the Buyer’s statutory rights, the Seller guarantees all Goods against faulty workmanship and materials for a period of one year from the date of delivery. In the case of notice boards this guarantee extends to 5 years.
7. LIMITATION OF LIABILITY
7.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury.
8. OTHER CONSEQUENCES
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.
9. SEVERANCE OF CONTRACT TERMS AND CONDITIONS
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be removed and where possible the remainder of the provisions shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision removed.
10. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.Website usage terms and conditions –
The term ‘Earth Anchors Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ. Our company registration number is 842961. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Earth Anchors Ltd prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
All Earth Anchors products are guaranteed for a period of 1 year from the date of delivery. During the guarantee period, Earth Anchors or their appointed distributors will repair or replace products found to contain defective materials or be of incorrect manufacture. Earth Anchors is not responsible for damage caused through incorrect installation or vandalism.
Notice Boards, posts and header-boards have a 5 year guarantee
Forest-Saver material is guaranteed for 25 years against decay, rotting and splintering
Earth Anchors Ltd
Unit 3, The IO Centre,
Salbrook Road Industrial Estate,
Salfords, Surrey, RH1 5GJ
Needed something robust and functional for our front garden mainly to change mucky wellies, the bench does the job very well.
17:02 04 Jan 23
Excellent service, quick delivery and good quality products. Thank you.
12:55 04 Jan 23
Great Quality Products
10:51 04 Jan 23
Excellent product quality and ontime delivery.
11:13 29 Nov 22
The EA2 soft ground anchors proved to be excellent quality and easy to install. Good instructions and very good service. Made for the job.
17:45 15 Nov 22
Excellent service, fast delivery. So far the bench seems great - hopefully it will last decades
19:42 10 Nov 22
Delivery great, communication great, product great! I’m a commercial customer and struggle to find businesses that actually care what there doing and do it well! Brilliant! We will be using you for all our future needs. Thank you from, SW Gardens and Landscapes Ltd.
12:38 03 Nov 22
Lovely, helpful, personal service. We are very pleased with the finish and quality of the new noticeboards supplied for our Village Hall.
11:34 03 Nov 22
Easy to order and excellent communication. Would 100% recommend!
06:31 21 Oct 22
Very good service as always. Excellent products.
21:33 19 Oct 22
Very happy with my experience at Earth Anchors. Great customer service, they were very responsive to all my inquires and the final product was high quality. Would recommend.
15:49 05 Oct 22
Wonderful experience purchasing a bulletin board! Was (surprisingly) difficult to find companies selling good quality, durable boards, but Earth Anchors was there to offer great service!
15:39 27 Sep 22
The quality of the picnic table we purchased is absolutely outstanding and will provide us with many years of enjoyable service. Many thanks
08:50 27 Sep 22
Earth anchors supplied 4 planters and a gate to form a barrier to close off part of my garden.The company were really responsive and friendly and the products well built, solid and delivered with care… all screws etc are stainless and neatly done and they supplied extra fixings to join the planters and gate together… and extra material to allow siting on a slopeReally good company to deal with - highly recommended
07:11 22 Sep 22
Excellent Service, Outstanding customer Services, Items are exactly as describeb.
14:17 21 Sep 22
We are so happy with our engraved Bromley oval seat.This was ordered to commerate our parents and to be placed in the grave yard.The whole process was smooth and easy, great communication throughout.The bench was delivered complete to the grave yard and I was informed of its eta. It was well packaged.The finished item is wonderful, beautiful shaped bench and finish. The engraving is perfect.Overall very happy and would highly recommend.
15:06 07 Sep 22
Great product and easy to deal with
09:40 22 Aug 22
Absolutely stunning remembrance teak bench with plaque received at the Care Home in memory of my wonderful parents. Am really happy with the solid workmanship and quality of this item and the delivery was exactly as agreed. Many thanks.
12:47 15 Aug 22
I bought some lengths of 50x50mm recycled plastic lumber for a decking project. The buying process was quick and easy and I was able to collect for free as I'm local.The product itself was great, I was able to cut it to the length required and put a point on it very easily to hammer them into the ground for anchoring the structure.
07:17 11 Aug 22
I am really pleased with my Meridian bench, I have been looking and saving for one for a number of years, and it was certainly worth the wait. However I could never seem to find one that fitted my level of standards, and I even considered making one myself. Then I found this one from Earth Anchors.In my opinion the bench is very well made, with what appears to be proper mortice and tenon joints that are dowelled on the joints, not like the usual flat pack rubbish with nails and screws. The seat is very high quality and the teak wood is ideal, and not secondary teak that you would normally find on lower quality benches bought from the DIY stores. The bench arrived on a pallet, and was fully assembled and very well wrapped. Cost wise, yes these benches are more expensive than other seats you can buy at the DIY stores, but in my opinion worth every penny, for the high quality of the product, you gets what you pays for. Comfort wise, I find the bench very comfortable and is sturdy and a real pleasure to sit on, whilst reflecting. The only suggestion, and this is nothing to do with the bench is, it may be helpful if the price shown on the web page of Earth Anchors included the VAT and not added on at the check out.Would I recommend this bench, Oh yes, a big definitely. If you want a real quality product that is going to last many years and get a great service at the same time, go and buy one at Earth Anchors.
06:37 11 Aug 22
great service we are very happy
09:15 10 Aug 22
We ordered 4 octagonal picnic tables for Guiding. The original delivery could not access the drive due to trees. The carrier was really helpful and brought them in a smaller vehicle, unloaded them exactly where we wanted. Easy to assemble, well made and look really nice. We are so pleased with them, the girls can now enjoy outdoor picnics for many years to come.
08:14 09 Aug 22
Very prompt and efficient service
16:22 05 Aug 22
We purchased a Surrey Bench to use as a memorial bench at our golf club. We had the bench engraved by Earth Anchors and we have installed it today and we are very pleased with quality of the product. Highly recommend.
13:26 05 Aug 22
We have dealt with Earth Anchors on a number of occassions. They have always provided a good product and been a good and reliable company to deal with.
13:14 05 Aug 22
Cannot recommend enough! Very quick and easy process and delivery was speedy as well. Product is absolutely beautiful and built very well.
12:16 05 Aug 22
Great service and delivery - products have exceeded our expectations, its fantastic
11:43 27 Jul 22
Lovely bench seat - to replace a wooden bench which had rotted away after just 5 years (and cost about the same as this new one).Delivered within a matter of days, with just the bench legs to attach - the bench is extremely heavy - so a two person job to secure the legs in place.I am sat on it as I write this review - and I could not be more pleased with our choice.I am hoping this new bench will outlast me.We are saving up for another similar bench to replace a park style bench we have elsewhere in the garden - which has also split and go will need replacing before too long.
13:27 26 Jul 22
Extremely pleased with the large planter, which is also admired by our professional gardener. Solid, very neat construction. Contains a base with holes for drainage. All screws are stainless steel, which shows the attention to detail in this quality product. It took about four weeks to arrive (I imagine it is made to order). Delivery arrangements were well communicated and delivery driver was very helpful (planter was about 90kg).
15:26 08 Jul 22
Thank you to you & all your team for exemplary customer service. I will definitely recommend you in the future.
16:30 06 Jul 22
Very good after sales service and support, quick and reliable.
09:46 06 Jul 22
Have ordered before from Earth Anchors so they were my first choice when we needed another bench. Great fantastic customer service and delivery was within 3 days of ordering. Would definitely use them again.
14:04 05 Jul 22
Great Service and great product
13:41 05 Jul 22
Our planters took a while to arrive, but we are so glad we waited. They look stunning outside our house. We have 1 on either side of the front door.
07:16 28 Jun 22
I bought a pair of soft ground anchors to secure my Dad’s memorial bench. Communication with Earth Anchors was exceptional and they kept me updated at every stage right through to the fast delivery. The anchors are great quality and I would thoroughly recommend this company for great service at the best price.
07:03 20 Jun 22
Furniture was perfect for our school. Will last for years!
10:20 16 Jun 22
I used Earth Anchors for some plastic lumber to build the frame of my decking installation. Delivery was about a week which for the quantities I ordered was more than reasonable, the products though are fantastic, and price point was great when compared to competitors. I am now looking at ordering some more recycled products to build an edging for my flower beds. Thank Earth Anchors!
Aldworth Parish Council
12:39 15 Jun 22
We purchased a bench plaque for the Platinum Jubilee. Quick delivery, sent with the attachment needed for the screwdriver, and all in all it was exactly what we were looking for so thank you very much! Highly recommended for speed, efficiency and administration. We will use again.
19:50 14 Jun 22
Excellent customer service, order arrived quickly and was notified at every step of the process. Highly recommend this company!
16:51 14 Jun 22
Great service, great pricing and a very good product (recycled plastic bench). Highly recommended, we love our new bench!
13:50 14 Jun 22
Overall great service from Earth Anchors, really easy website to navigate and place an order through. Sales team were great with quick email responses to questions I had. Bench arrived in time for when I wanted it and was delivered to where I asked it to be placed, delivery man Alan was great too, good communication all the way.Will happily use this company again!!
10:45 28 May 22
I purchased their Meridian teak garden seat recently. An excellent product, attractive, sturdy and well made. Ordering was easy, and delivery prompt. Very impressed with the "root-anchors" for installing the seat in soft ground (so it didn't get nicked !) Very clear instructions (including video clip), and easy to fix.