Terms & Conditions
In this document the following words shall have the following meanings:
1.1 “Buyer” means the person who buys Goods from the Seller;
1.2 “Consumer” shall have the meaning given in section 12 of the Unfair Contract Terms Act 1977;
1.3 “Goods” means the articles that the Buyer agrees to buy from the Seller;
1.4 “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time;
1.4 “Seller” means Earth Anchors Ltd, Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ
1.5 “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller and Buyer.
2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall have equal effect with any other documentation or communication from the Buyer.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order and will give reasons for doing so.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions shall not take effect unless agreed in writing by both parties to the contract.
2.5 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.6 Business Address: Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ
2.7 VAT Number: 219 7862 28.
PRICE AND PAYMENT
3.1 The price of the Goods shall be that stipulated in the Seller’s current List Price on the Seller’s website/as contained in the Seller’s Quotation (as applicable) at the date of order or as agreed between the parties. The total price is inclusive of VAT plus any delivery charges (dependent on how buyer wishes to receive the goods).
3.2 Payment of the total purchase price (including VAT and any delivery charges) must be made in full before dispatch of the Goods unless account facility is already set up with seller by buyer (all councils and schools automatically have a 30 day credit account see 3.3
3.3 Orders placed on account facilities will be acknowledged (using buyers order number where appropriate) as quickly as possible. An invoice will only be raised when the goods leave our premises and the buyer has 30 days to pay from that date.
4.1 Delivery of the Goods shall be made by the Seller notifying the Buyer that the Goods are available for collection at the Seller’s premises or for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed.
4.2 All Goods, wherever possible, will be delivered within 28 days (6 weeks in the case of benches with cast bronze or cast aluminium plaques) of the order being placed (unless agreed otherwise with the Buyer) and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are ready for delivery.
4.3 The Seller shall use its reasonable endeavours to meet any date stated for delivery.
4.4 Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.
4.5 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
4.6 The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.
5. CANCELLATION AND RETURNS
5.1 The Buyer shall inspect the Goods as soon as reasonably possible after receipt and shall notify the Seller within a reasonable time of delivery if the Goods are damaged or do not comply with any part of the Contract.
5.2 Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect the Goods. If the goods are returned by the Buyer they shall be entitled to replacement Goods or a full refund (excluding delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.
5.3 Goods to be returned must clearly show the order number obtained from the Seller on the package.
5.4 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
5.5 Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right (except where the goods have been personalised and therefore cannot be resold) in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 14 days of receipt of the Goods. Goods must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (excluding delivery charges, if any) except for return postal charges within 30 days of cancellation.
In addition to the Buyer’s statutory rights, the Seller guarantees all Goods against faulty workmanship and materials for a period of one year from the date of delivery. In the case of notice boards this guarantee extends to 5 years.
7. LIMITATION OF LIABILITY
7.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury.
8. OTHER CONSEQUENCES
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.
9. SEVERANCE OF CONTRACT TERMS AND CONDITIONS
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be removed and where possible the remainder of the provisions shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision removed.
10. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.Website usage terms and conditions –
The term ‘Earth Anchors Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ. Our company registration number is 842961. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Earth Anchors Ltd prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
All Earth Anchors products are guaranteed for a period of 1 year from the date of delivery. During the guarantee period, Earth Anchors or their appointed distributors will repair or replace products found to contain defective materials or be of incorrect manufacture. Earth Anchors is not responsible for damage caused through incorrect installation or vandalism.
Notice Boards, posts and header-boards have a 5 year guarantee
Forest-Saver material is guaranteed for 25 years against decay, rotting and splintering
Earth Anchors Ltd
Unit 3, The IO Centre,
Salbrook Road Industrial Estate,
Salfords, Surrey, RH1 5GJ
I placed my order with earth anchors, received a confirmation email straight away and then a call the following day to arrange delivery. Delivery was on time and was even delivered into my playground when I thought it would be left on the curbside. The tables are amazing! Easy to put together, they feel very sturdy and above everything else they look great. The children at my youth club are going to get many years of use out of them.
13:56 26 Feb 24
Excellent service, easy hassle free ordering and fast delivery with good communications
11:17 21 Feb 24
We used Earth Anchors for a recent decking job we were carrying out. The staff are very easy to deal with and the delivery was excellent. We were very happy with the service and will be returning. Thankyou!
14:05 08 Feb 24
Recently ordered the EA8 paving slab ground fixing kits to enable us to install new benches in our open spaces. The kits are excellent value, the parts well made and perfectly suited to the job. Ordering was easy and the customer service the best I have come across. I would definitely recommend Earth Anchors and will use them again.
18:31 31 Jan 24
Fabulous products & super helpful & speedy service. Thank you
15:26 25 Jan 24
Very good communication, fast shipping, and great quality items. Regularly order from them and have never had any issues!
22:14 22 Jan 24
delivered quickly and promptly, thanks
11:34 04 Jan 24
Earth Anchors were quick to respond to my questions and the product was delivered faster than expected. An easy business to deal with , professional and friendly .
12:31 18 Dec 23
God products, quick service. Disappointed (hence 4 stars) with the delivery charges, especially as I had to take time out of my day to support the offload of the items.
16:45 12 Dec 23
I am pleased with the Plaque and the amount of attention you gave me.
10:34 12 Dec 23
Ordered a dog waste bin for my parish council - arrived quickly and well packaged. Ordering was simple and staff very friendly. Will be ordering from them in the future.
13:42 11 Dec 23
Not many companies are this good to deal with. Product, service and delivery were excellent in all respects.
20:11 30 Oct 23
Professional organisation, quality product, delivered on time. Acknowledged my online order immediately and provided delivery updates throughout the process. Highly recommended.
16:23 23 Oct 23
Great service very help will certainly use again.
07:31 23 Oct 23
Earth Anchors made a beautiful cast plague for a memorial tree for our village. Amazing service from start to finish!
08:09 20 Oct 23
Very easy to deal with and delivered really quickly
11:43 19 Oct 23
clear communication each step of the way after the order was placed. Impressive eye catching product!
12:08 13 Oct 23
Excellent prompt service and details relayed on delivery.Item, of first class quality.
19:44 25 Sep 23
Just received my children's multi coloured picnic table which is perfect, the whole experience from order to delivery was very straight forward with no problems, good company to work with.No photos at present.
15:41 19 Sep 23
We are absolutely delighted with the bench we chose to commemorate a dear friend. The workmanship is simply wonderful and the company made the whole process of ordering and delivering effortless. Would highly recommend
10:12 14 Sep 23
Excellent service and communication from a friendly team. Delivery was efficient, and the bench is exactly what I wanted, sturdy and well made as well as very durable. A high recommendation from me, a very satisfied customer.
15:03 13 Sep 23
Had the best customer experience. They offered to cut some posts as we were unable to fit them in our car. We were shown around the premises which was very informative and learnt a lot about the products offered. The composite posts are fantastic and will be perfect for our decking frame. Would highly recommend this company for their products, communication and service.
14:12 25 Aug 23
Great product, great service, great price, great delivery. Would I use again? Yes I would
08:43 21 Aug 23
Fantastic products (really good quality) and very helpful staff. Would highly recommend.
08:07 18 Aug 23
Great service, plastic posts delivered quickly on day stated.
16:46 17 Aug 23
Great comments and great bench. Really happy 😊
13:44 15 Aug 23
Lovely benches, perfect for our village green.
12:55 15 Aug 23
Great benches, great service. Can't fault
10:04 12 Aug 23
We purchased two of the Surrey Picnic 3m tables for our sports club, we're very impressed with the quality, strong, durable and attractive. We had to wait 7 weeks for them to be made to order, but they were worth the wait. Customer service was excellent before and after sales, we were shown how to assemble them by the delivery driver, easy to assemble. Would definitely recommend Earth Anchors, and will use them again for any further purchases.
14:48 10 Aug 23
Brilliant product (soft earth anchor) had 6 benches to install around local village and these saved so much time (as didn't need to build a concrete base) and money, 15mins to install and very secure
14:46 10 Aug 23
Bought a two seater bench arrived before date quoted but informed about order, good product happy with service from company
17:03 01 Aug 23
Fabulous table, being well used by residents
16:17 26 Jul 23
Quality pub table and chairs about 6 week wait as they are made to order worth the wait as they are well built would recommend this company from my experience
15:44 26 Jul 23
Thanks for the professional and friendly service.
08:05 11 Jul 23
Excellent product and first class service.
15:24 06 Jul 23
We are delighted with the quality and design of our new step over picnic tables . Delivery was on time and the customers service team were really helpful . We would use this company again and recommend them.
08:23 21 Jun 23
Great customer service from the whole team at Earth Anchors from the first phone call right through to delivery onto our driveway! Really pleasant experience and very competitive prices.
14:23 20 Jun 23
Excellent service and communication. Bench delived ahead of schedule. Would definitely use again.
13:08 20 Jun 23
Placed the order online and collected the same day.. Great product and good customer service
09:37 19 Jun 23
We purchased the grey/black recycled plastic picnic tables. They are made to order, so the lead time was longer than expected, but they are a good quality product, and delivery etc was great. I would use this company again.