Terms & Conditions
In this document the following words shall have the following meanings:
1.1 “Buyer” means the person who buys Goods from the Seller;
1.2 “Consumer” shall have the meaning given in section 12 of the Unfair Contract Terms Act 1977;
1.3 “Goods” means the articles that the Buyer agrees to buy from the Seller;
1.4 “List Price” means the list of prices of the Goods maintained by the Seller as amended from time to time;
1.4 “Seller” means Earth Anchors Ltd, Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ
1.5 “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller and Buyer.
2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall have equal effect with any other documentation or communication from the Buyer.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order and will give reasons for doing so.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions shall not take effect unless agreed in writing by both parties to the contract.
2.5 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.6 Business Address: Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ
2.7 VAT Number: 219 7862 28.
PRICE AND PAYMENT
3.1 The price of the Goods shall be that stipulated in the Seller’s current List Price on the Seller’s website/as contained in the Seller’s Quotation (as applicable) at the date of order or as agreed between the parties. The total price is inclusive of VAT plus any delivery charges (dependent on how buyer wishes to receive the goods).
3.2 Payment of the total purchase price (including VAT and any delivery charges) must be made in full before dispatch of the Goods unless account facility is already set up with seller by buyer (all councils and schools automatically have a 30 day credit account see 3.3
3.3 Orders placed on account facilities will be acknowledged (using buyers order number where appropriate) as quickly as possible. An invoice will only be raised when the goods leave our premises and the buyer has 30 days to pay from that date.
4.1 Delivery of the Goods shall be made by the Seller notifying the Buyer that the Goods are available for collection at the Seller’s premises or for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed.
4.2 All Goods, wherever possible, will be delivered within 28 days (6 weeks in the case of benches with cast bronze or cast aluminium plaques) of the order being placed (unless agreed otherwise with the Buyer) and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are ready for delivery.
4.3 The Seller shall use its reasonable endeavours to meet any date stated for delivery.
4.4 Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.
4.5 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
4.6 The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.
5. CANCELLATION AND RETURNS
5.1 The Buyer shall inspect the Goods as soon as reasonably possible after receipt and shall notify the Seller within a reasonable time of delivery if the Goods are damaged or do not comply with any part of the Contract.
5.2 Where a claim of defect or damage is made then it shall be the responsibility of the Seller to collect the Goods. If the goods are returned by the Buyer they shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.
5.3 Goods to be returned must clearly show the order number obtained from the Seller on the package.
5.4 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
5.5 Where Goods are purchased via the internet, by mail order or by phone or fax, the Buyer has the right (except where the goods have been personalised and therefore cannot be resold) in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 14 days of receipt of the Goods. Goods must be returned at the Buyer’s cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation.
In addition to the Buyer’s statutory rights, the Seller guarantees all Goods against faulty workmanship and materials for a period of one year from the date of delivery. In the case of notice boards this guarantee extends to 5 years.
7. LIMITATION OF LIABILITY
7.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury.
8. OTHER CONSEQUENCES
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply.
9. SEVERANCE OF CONTRACT TERMS AND CONDITIONS
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be removed and where possible the remainder of the provisions shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision removed.
10. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
Website usage terms and conditions –
The term ‘Earth Anchors Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 3, The io Centre, Salbrook Road Industrial Estate, Salfords, Surrey, RH1 5GJ. Our company registration number is 842961. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Earth Anchors Ltd prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
All Earth Anchors products are guaranteed for a period of 1 year from the date of delivery. During the guarantee period, Earth Anchors or their appointed distributors will repair or replace products found to contain defective materials or be of incorrect manufacture. Earth Anchors is not responsible for damage caused through incorrect installation or vandalism.
Notice Boards, posts and header-boards have a 5 year guarantee
Forest-Saver material is guaranteed for 25 years against decay, rotting and splintering
Earth Anchors Ltd
Unit 3, The IO Centre,
Salbrook Road Industrial Estate,
Salfords, Surrey, RH1 5GJ
I bought it the octagon picnic table and it is made from solid recycled plastic. The table is very heavy, durable and well built. It was very heavy to move and needed 2-3 people. It can however be partially dismantled to make lighter.The order was a little late due to a manufacturing machine break down but was well worth the wait and the money paid.
09:30 05 May 22
The ordering process was very easy and straightforward and the delivery was fast and very well organised with Earth Anchors contacting us as they said they would to arrange delivery on a specific day. The bench and plaque is perfect and has been very much admired. The whole process was very smooth and we are extremely happy with the bench, it's perfect.
22:33 27 Apr 22
I ordered a wooden picnic bench after phoning for information. I asked if it could be delivered assembled as it was a present fir my husband. It arrived within a week fully assembled. We are really pleased. It is solid and good quality.From my initial phone enquiry and emails, to delivery I was extremely impressed by the great customer service delivered by very nice staff.I will certainly recommend and buy from Earth Anchors again.
12:02 27 Apr 22
High quality noticeboard a reasonable price and delivered on time with good customer service.
09:12 14 Apr 22
This planter is just fabulous. Made out of 100% recycled plastic so will last a life time. Really well made and great colours. Great customer service at Earth Anchors, highly recommended will purchase from them again.Many thanks
09:45 05 Apr 22
Good products, good customer service, VAT invoice emailed on delivery. Would use again.
15:27 04 Apr 22
Just an really good product works well cost a bit expensive BUT worth it if it stops the idiots from damaging the bench
11:56 08 Mar 22
I ordered a couple of recycled picnic tables for a reserve forces & cadets location. Earth Anchors could not have made the process any simpler and communication with them was easy, friendly and personal.The driver who delivered the tables was very helpful and he took the time to carefully explain how to assemble the tables with some tips to make things easier.The tables themselves are very sturdy and look great. We're looking forward to using them for many years to come!EA clearly care about aftersales service as well and have been in touch to check everything is ok. I would highly recommend Earth Anchors service and products.
08:39 02 Mar 22
Great bolt down fixing kit, prompt postage and delivery. great service from Earth Anchors
09:40 18 Feb 22
19:34 14 Jan 22
Saw the bench I bought ina public park and really liked it. Ordered just before Christmas and turned up last week - Very comfortable and sturdy - should last years. One tip - pay to have it teak oil treated as it takes quite a few hours over a few days to do.
17:24 20 Dec 21
My. Community Group has just bought a 750mm square Tradition Noticeboard From Earth Anchors. It is the second one we have purchased, so pleased with the first one were we. The service from Earth Anchors from start to finish was excellent and the staff were very helpful.The noticeboard is very good quality with its measurements true to those stated in the online specification. from our experience we would recommend Earth Anchors without hesitation.
15:35 16 Dec 21
Great product and great correspondence from earth anchors. Would definitely recommend and use again. I ordered a bench that came when they said it would and fantastic quality
09:28 26 Aug 21
Excellent service from start to finish. We wanted to get a memorial bench for our mum to go in the garden of her care home but most of the benches we looked at, I was shocked to find were all flat packed, and didn’t do plaques.Then I found Earth Anchors on line.I had lots of questions, by email with Kevin, who always replied promptly and was very patient with me.We finally chose the bench and the plaque and a couple of weeks later it was delivered to my mums care home. We were so excited to unwrap it and actually see it and it was much nicer than we had anticipated. It’s very sturdy, well made and just what we wanted, hopefully residents and staff will have many years sitting on it and remembering my lovely mum .Thank you Earth Anchors
11:47 22 Aug 21
Half the price of identical product sold through the garden furniture company I bought the bench from. Very efficient. Big range of options. Quick delivery. Perfect!
07:55 06 Aug 21
Had to order a bench at short notice, the whole process of selection, ordering & delivery was very efficient. Delivery sooner than expected. Highly recommended.
11:09 26 Jul 21
We ordered a commemorative Lutyens bench that had great significance for us. Everything -- from the design to the delivery -- was dealt with tactfully and expeditiously. The result is exactly as hoped for.
16:33 17 Apr 21
We ordered one of the 1.5M Rainbow Picnic Tables and couldn't be more pleased with it. Its solid as a rock and built to last. Earth Anchors also did a fantastic job arranging the delivery and contacting me as they were on their way. Brilliant service. Thank you.
12:32 04 Mar 21
Our new Spynie Village Hall noticeboard and sign have arrived and, to quote a well known saying........It is FAB-UL-OUS! Really good looking and smart. We are delighted.
19:57 11 Dec 20
Couldn't be happier with this picnic table for 4, solid, study and build to last, bonus points for the good looks! Very pleased to have it as the main feature in our covid friendly terrace area.
17:04 23 Nov 20
Excellent product advice, excellent rapid service and an excellent product. What more can you ask
22:51 28 Sep 20
We ordered 6 of their Black Forest Saver picnic benches for the picnic area in our charities recreation ground. We had looked at lots of designs and chose these as they are durable, attractive and reasonably priced. We are delighted with the quality of the product and the friendly service. Phil Kibler, Treasurer Loch Neaton Charity, Watton, Norfolk.
Pirton Parish Clerk
11:06 17 Sep 20
Parish Council Clerk. September 2020. Really excellent service from Earth Anchors. Rapid response to enquiries, good products, quick delivery from stock and no chasing invoices. Thoroughly recommended and they are at the top of my "go to" list for outdoor furniture such as bins.
10:30 18 May 20
Great business with friendly staff and well priced, solid benches, seats and litter bins. They also delivered very quickly and as promised.
08:51 27 Oct 17
great products (brought a memorial seat) great communication, great value for money