FAQ2021-11-12T14:48:23+00:00

FAQ

Here are some of our most frequently asked questions. Please give us a call if you can’t find the answer you are looking for.

Shipping to the US2021-11-17T21:44:05+00:00

We can only ship the following items to the US when purchased through the website.

All EA kits (EA1 to EA9)

Costs can be found using the Calculate Shipping feature.

How much is shipping?2021-11-17T21:38:51+00:00

Shipping costs can be found using the Calculate Shipping box on the cart page. This will only work once you have added the item to your cart and entered a valid postcode.

Prices are valid to any location in the UK.

If in doubt, please give us a call.

How to use a Earth Anchor kit2021-11-12T13:57:13+00:00

Watch the video to see how to install our EA1 & 2 anchor Kit.

What size concrete base will my table require?2021-11-12T14:02:29+00:00

Dimensions for an appropriate-sized concrete pad for your piece of furniture can be found at the bottom of the product description.

Alternatively, use a FastDek for rapid deployment of a picnic table without the mess and fuss of using digging and mixing concrete.

Installation service2021-09-15T19:25:47+01:00

We offer a comprehensive installation service in the southeast on all of our products. Ask for a quotation to find out how much it will be.

Repainting2021-11-12T12:48:21+00:00

Looking to have a bin repainted? We can do pyrolytic cleaning and repainting on our Sentinel, Big Ben and Bensham 82 & 145Ltr.

A cheaper alternative than replacing an existing bin and we can also offer a repair service if necessary.

Bins are returned looking like new with all new hinges, locks and liners.

Litter bin spares2021-09-15T19:17:13+01:00

Most bin spares can be found under “bin spares”, these include keys, liners, locks and lids. If you cant find it on that page you will need to speak to us to arrange a spare component. But don’t worry, nearly everything is replacable.

What maintenance do tables require?2021-11-12T14:03:53+00:00

All of our tables are meant for public spaces, so they have been designed for minimal upkeep. Recycled plastic and stainless steel have no maintenance requirements at all. Painted steel tables should have any surface damage patched to help prolong the lifespan of the paint. We can supply colour matched paint on request.

Picnic Table Assembly2021-11-12T14:10:17+00:00

All of our picnic tables are delivered in kit form (with the exception of the Monolith) and require some light assembly work. For detailed knowledge of what is involved, visit our installations page so you can be ready for your table delivery.

 

Returning items2021-11-12T12:50:47+00:00

Returns can be arranged via email or phone calls. If the item is free of damages or defects you may be liable to a collection fee.

Personalised products cannot be returned.

What is an “Anchor”?2021-11-12T12:55:32+00:00

When we refer to “Anchors” we are talking about a mounting method which is a steel tube, with a point, that you drive into the ground with a slide hammer. Allowing the rapid installation of our furniture in grass or mud, without the need for concrete or digging.

It’s our own system (hence the company name) which we designed originally for anchoring BT pylons.  This evolved to be shrunk down so it is compatible with a range of seats, benches, tables and bins.

When will my item arrive?2021-11-12T12:52:55+00:00

Lead times can vary depending on the product, order size, personalisation, and season. On average we aim to fulfill your order or part of it within 4 weeks. Although we stock a large number of finished products, we offer so many colours and options that some items are kept unpainted or flat packed.

A good rule of thumb is, the smaller the item, the quicker it will be despatched. For a precise lead time, please contact us.

 

 

 

Can I order any replacement parts?2021-09-15T18:58:42+01:00

Yes – Please contact us & we will send out any replacement part you need.

How long do I have, if I want to return an item?2021-09-15T18:41:06+01:00

From your delivery date we are happy to accept any returns within 14 days.
Please note the item will need to be returned in it’s original packaging (including a pallet if your item arrived on one).

Do I need install a base under my piece of furniture?2021-09-15T18:58:21+01:00

No – You can secure your product to soft ground by using a ground anchor kits or FastDeks

What size is the parasol hole in my picnic table?2021-09-15T19:14:37+01:00

Our tables will accept parasols up to 47mm wide. If you would like this to be larger, please contact us.

What Ground Fixings do I need?2021-11-12T12:56:58+00:00

We split the ground into two categories, “hard” and “soft” ground. We define “soft” as grass or soil and “hard” as concrete, tarmac, paving slabs or bricks.

From there we’ve made a selection of kits for multiple scenarios to ensure you can always fix your item of furniture down.

 

Subscribe now and get special offers

Thank you for your message. It has been sent.
There was an error trying to send your message. Please try again later.

Go to Top